Information We Collect

When you work with BoostForward for mobile app testing services, we collect information that helps us provide better testing results and improve your app's performance. We're transparent about what we gather and why.

• Contact details including name, email address, and phone number
• Company information and billing addresses
• Communication preferences and project specifications
• Payment information processed through secure third-party providers

• App performance metrics and testing results
• Device compatibility information and system requirements
• User interface feedback and usability observations
• Network performance data and connectivity patterns

How We Use Your Information

Your information helps us deliver comprehensive mobile app testing services tailored to the Thai market. We use collected data to understand your app's performance across different devices and user scenarios.

• Conducting thorough mobile app testing and validation processes
• Generating detailed reports about app performance and user experience
• Communicating project updates and technical recommendations
• Improving our testing methodologies based on real-world results
• Providing customer support and addressing technical questions

Data Storage and Security

We implement multiple layers of security to protect your information. Our servers are hosted in secure facilities with encryption both in transit and at rest. Regular security audits ensure our protection measures stay current with industry standards.

Access to your information is limited to authorized team members who need it for your project. We use two-factor authentication, regular password updates, and strict access controls to maintain security.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act (PDPA) gives you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

You can request copies of personal information we hold about you. If any details are incorrect or outdated, we'll update them promptly upon your request. Simply email us with your correction requests.

You have the right to receive your personal data in a structured, commonly used format. This includes testing reports, communication records, and project documentation we've created for your account.

You can request deletion of your personal information, subject to legal requirements for business records. We'll explain any limitations and complete eligible deletions within 30 days of your verified request.

Information Sharing

We share information only when necessary for providing our services or when required by law. Our approach prioritizes your privacy while ensuring we can deliver comprehensive testing results.

• Testing tool providers who process data on our behalf under strict confidentiality agreements
• Cloud infrastructure providers with data processing agreements and encryption requirements
• Legal authorities when required by Thai law or valid legal proceedings
• Business partners only with your explicit consent for specific project requirements

Cookies and Tracking

Our website uses essential cookies to function properly and provide a better user experience. We also use analytics cookies to understand how visitors interact with our site and improve our services.

These cookies are necessary for basic website functionality, including secure login areas for clients and maintaining your session while browsing our site. They don't collect personal information beyond what's needed for operation.

We use analytics tools to understand website performance and user preferences. This data helps us improve our content and make our site more useful for potential clients researching mobile app testing services.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality, but analytics cookies can be disabled without impacting your ability to browse our site.

International Data Transfers

While we primarily store data within Thailand, some of our testing tools and infrastructure providers operate internationally. Any data transfers outside Thailand are protected by appropriate safeguards.

• Standard contractual clauses for data protection compliance
• Encryption during all data transfers and processing
• Regular audits of international partners' security practices
• Notification processes for any changes in data location

We evaluate all international partners based on their data protection standards and only work with providers who meet or exceed Thai privacy requirements.

Data Breach Procedures

Despite our security measures, we're prepared to respond quickly if a data breach occurs. Our incident response plan prioritizes protecting your information and keeping you informed about any issues that might affect you.

We monitor our systems continuously for unusual activity. If we detect a potential breach, our team immediately investigates, contains the issue, and assesses what information might be affected.

If a breach affects your personal information, we'll notify you within 72 hours via email and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.

Changes to This Policy

We update this privacy policy when our practices change or when legal requirements evolve. Material changes are communicated directly to active clients via email, while minor updates are posted on our website.

We recommend reviewing this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page shows when the most recent changes were made.